About this role
Role Overview:
We are looking for a dynamic CST Associate for a blend of voice and non-voice processes. The role involves handling customer interactions across multiple communication channels.
Key Responsibilities:
Handle inbound and outbound customer callsRespond to customer queries via email, chat, and other digital platformsProvide accurate information on products, services, and policiesTroubleshoot issues and escalate when requiredMaintain professionalism and ensure customer satisfactionDocument interactions and follow up as neededCollaborate with internal teams to improve service qualityMeet KPIs and SLA targetsAdhere to company policies and processes
Skills & Qualifications:
2–4 years of experience in voice and non-voice customer serviceManage multiple chats/emails/calls simultaneouslyExcellent communication skills in English (written and verbal)Strong problem-solving abilitiesAbility to multitask efficientlyFamiliarity with CRM tools is an advantageComfortable working in a fast-paced environmentWillingness to work rotational shifts (6 days/week)Good interpersonal and teamwork skillsCandidates with hands on experience on AI tools would be preferred.
Office Location:
Jobs Hindustan copied this listing from Paytm's official careers site on 30 October 2026 and checked it again 1 November at 5:47 am IST. Paytm never asks candidates for money. If anyone does, it is a scam.
Similar customer support jobs in Mumbai
AVP - HRSS Contact Center Manager
Citi
Work closely with management in process improvements and Innovation projects, makes judgments and recommendations based on analysis and domain knowledge in order to increase customer…
- Mumbai
- 5+ yrs
Customer Success Executive
ServiceNow
We're looking for someone who can walk into a boardroom with a CIO, CFO, or CHRO and be treated as a peer — not a vendor.
- Mumbai
- 8+ yrs
Consumer Support Associate – Internal Ombudsman Secretariat
Experian
To support the Grievance Redressal Framework and Internal Ombudsman (IO) mechanism by managing customer complaints and escalations across L1, L2, L3, and L4 channels.
- Mumbai
- 2+ yrs
Document & Business Solutions Cash Operations Support - Analyst
JPMorgan Chase
As an Operations Specialist in the Cash Operations Support team, you will be responsible for the accurate intake, verification, digitization, tracking, and secure handoff/dispatch of client…
- Mumbai, Pune
Customer Success Executive, Strategic Accounts
ServiceNow
We're looking for someone who can walk into a boardroom with a CIO, CFO, or CHRO and be treated as a peer — not a vendor.
- Mumbai
- 8+ yrs