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Customer Service Coordinator

Oracle

  • Bengaluru
  • Posted 4 days ago
  • Full-time
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About this role

You will provide real-time assistance and guidance to resolve customer inquiries related to product access, configuration, account management, support entitlements, and general troubleshooting.

Responsibilities

  • Responding promptly to helpdesk tickets via phone, email, or web-based channels
  • Troubleshooting and resolving customer issues using established procedures and resources
  • Documenting all customer interactions and resolutions in a ticketing system
  • Escalating complex or unresolved issues to the appropriate technical teams and providing clear, concise case notes
  • Assisting with onboarding and support for new/existing users
  • Collaborating closely with team members to ensure timely and accurate issue resolutions
  • Maintaining a high standard of customer service and professionalism in all interactions

Qualifications

Career Level - IC0

Jobs Hindustan copied this listing from Oracle's official careers site on 30 October 2026 and checked it again 1 November at 5:47 am IST. Oracle never asks candidates for money. If anyone does, it is a scam.

Apply on Oracle's site

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